{"id":1353,"date":"2020-11-30T16:02:06","date_gmt":"2020-11-30T16:02:06","guid":{"rendered":"https:\/\/trufalia.es\/faqs-copy\/"},"modified":"2023-12-12T14:36:57","modified_gmt":"2023-12-12T14:36:57","slug":"faqs-eng","status":"publish","type":"page","link":"https:\/\/trufalia.es\/en\/faqs-eng\/","title":{"rendered":"FAQ&#8217;S"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1353\" class=\"elementor elementor-1353 elementor-1306\" data-elementor-settings=\"{&quot;premium_particles_zindex&quot;:0,&quot;premium_particles_responsive&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-616bfb3b elementor-section-full_width elementor-section-height-min-height elementor-section-stretched elementor-section-items-stretch elementor-section-height-default\" data-id=\"616bfb3b\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;f7cf47e&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;}],&quot;premium_particles_zindex&quot;:0,&quot;premium_particles_responsive&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7c787222\" data-id=\"7c787222\" data-element_type=\"column\" data-settings=\"{&quot;premium_particles_zindex&quot;:0,&quot;premium_particles_responsive&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-220230dd animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"220230dd\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\nFREQUENT QUESTIONS<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-115a1cb6 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"115a1cb6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQS These are the most common doubts our customers have. Maybe yours is on this list, but if it isn't, please contact us and we will be happy to resolve it. We don't want anybody left with any unanswered questions.<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9ad6af0 elementor-hidden-phone elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9ad6af0\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;4e972f0&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;}],&quot;premium_particles_zindex&quot;:0,&quot;premium_particles_responsive&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a7b5eb\" data-id=\"2a7b5eb\" data-element_type=\"column\" data-settings=\"{&quot;premium_particles_zindex&quot;:0,&quot;premium_particles_responsive&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03114f6 elementor-nav-menu__align-center elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"03114f6\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-none\">\n\t\t\t\t<ul id=\"menu-1-03114f6\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1417\"><a href=\"https:\/\/trufalia.es\/en\/the-black-truffle\/\" class=\"elementor-item\">The black truffle<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1413\"><a href=\"https:\/\/trufalia.es\/en\/about-us\/\" class=\"elementor-item\">ABOUT US<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-3930\"><a href=\"https:\/\/trufalia.es\/en\/preserved-truffles\/\" class=\"elementor-item\">Preserved Truffles<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3931\"><a href=\"https:\/\/trufalia.es\/en\/preserved-truffles\/whole-black-truffles\/\" class=\"elementor-sub-item\">Whole Black Truffles<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3932\"><a href=\"https:\/\/trufalia.es\/en\/preserved-truffles\/black-truffle-carpaccio\/\" class=\"elementor-sub-item\">Black Truffle Carpaccio<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4267\"><a href=\"https:\/\/trufalia.es\/en\/blog\/\" class=\"elementor-item\">Blog<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1414\"><a href=\"https:\/\/trufalia.es\/en\/contact\/\" class=\"elementor-item\">CONTACT<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open eicon-menu-bar\"><\/i><i aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close eicon-close\"><\/i>\t\t\t<span class=\"elementor-screen-only\">Menu<\/span>\n\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-03114f6\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1417\"><a href=\"https:\/\/trufalia.es\/en\/the-black-truffle\/\" class=\"elementor-item\" tabindex=\"-1\">The black truffle<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1413\"><a href=\"https:\/\/trufalia.es\/en\/about-us\/\" class=\"elementor-item\" tabindex=\"-1\">ABOUT US<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-3930\"><a href=\"https:\/\/trufalia.es\/en\/preserved-truffles\/\" class=\"elementor-item\" tabindex=\"-1\">Preserved Truffles<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3931\"><a href=\"https:\/\/trufalia.es\/en\/preserved-truffles\/whole-black-truffles\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Whole Black Truffles<\/a><\/li>\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3932\"><a href=\"https:\/\/trufalia.es\/en\/preserved-truffles\/black-truffle-carpaccio\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Black Truffle Carpaccio<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4267\"><a href=\"https:\/\/trufalia.es\/en\/blog\/\" class=\"elementor-item\" tabindex=\"-1\">Blog<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-1414\"><a href=\"https:\/\/trufalia.es\/en\/contact\/\" class=\"elementor-item\" tabindex=\"-1\">CONTACT<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f23623 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"5f23623\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;jet_parallax_layout_list&quot;:[{&quot;jet_parallax_layout_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;_id&quot;:&quot;b709a41&quot;,&quot;jet_parallax_layout_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;jet_parallax_layout_speed&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:50,&quot;sizes&quot;:[]},&quot;jet_parallax_layout_type&quot;:&quot;scroll&quot;,&quot;jet_parallax_layout_z_index&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x&quot;:50,&quot;jet_parallax_layout_bg_y&quot;:50,&quot;jet_parallax_layout_bg_size&quot;:&quot;auto&quot;,&quot;jet_parallax_layout_animation_prop&quot;:&quot;transform&quot;,&quot;jet_parallax_layout_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;],&quot;jet_parallax_layout_direction&quot;:null,&quot;jet_parallax_layout_fx_direction&quot;:null,&quot;jet_parallax_layout_bg_x_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_x_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_y_mobile&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_tablet&quot;:&quot;&quot;,&quot;jet_parallax_layout_bg_size_mobile&quot;:&quot;&quot;}],&quot;premium_particles_zindex&quot;:0,&quot;premium_particles_responsive&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19d0ccf\" data-id=\"19d0ccf\" data-element_type=\"column\" data-settings=\"{&quot;premium_particles_zindex&quot;:0,&quot;premium_particles_responsive&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ed79e6 elementor-invisible elementor-widget elementor-widget-toggle\" data-id=\"9ed79e6\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1661\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1661\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are your shipping charges?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1661\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1661\"><p>If you place an order that reaches our minimum order, the transport is on us.<\/p><p>Below you will find the details of the minimum orders necessary to avoid shipping costs or transport fees, which will be added in the event of not reaching the minimum order:<\/p><ul><li><strong>National shipping on the mainland:<\/strong><\/li><\/ul><p>If the order is under 1kg, 10\u20ac will be added for transport fees.<\/p><p>For orders over 1kg there are no extra fees added.<\/p><ul><li><strong>Shipping within the EU, UK, Balearic Islands:<\/strong><\/li><\/ul><p>If the order is under 2kg, 20\u20ac will be added for transport fees.<\/p><p>For orders over 2kgm there are no extra fees added.<\/p><ul><li><strong>Exportation shipping (out of the EU, Canary Islands):<\/strong><\/li><\/ul><p>In these cases we need to assess the cost according to the destination country and negotiate with our customer in each case.<\/p><p>At Trufalia we decide what transport agency we hire, depending on the shipping date, to try to get it to you as soon as possible. We have the greatest interest in you getting your order to you as soon as possible, to assure our product\u2019s freshness.<\/p><p>If the customer requests their parcel shipping with a different agency than the agency we have selected, in the event of this making our shipping proposal more expensive, we add an extra charge onto the bill.<\/p><p>In the event of there being any custom or importation expenses, they will be paid by the importer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1662\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1662\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How does your shipping work?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1662\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1662\"><p>We always ship our truffles the swiftest way possible, normally by air shipment 24-48h or by road for national orders.<\/p><p>When an order is sent, the customer is provided with a tracking number for their parcel, so that they can track the whole process.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1663\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1663\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What days do you send orders out?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1663\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1663\"><p>Orders can be placed from Monday to Thursday over the harvest campaign (from November to April). However, we recommend avoiding Thursday, due to the fact that if a delay occurs due to causes that are out of Trufalia\u2019s control, such as transport strikes or meteorological problems that make the route unviable, it implies that the parcel won\u2019t arrive until the following Monday and the product can lose part of its characteristic appeal.<\/p><p>Similarly, we don\u2019t usually send out orders on Fridays because transport agencies don\u2019t normally work at the weekend and an order that is shipped on a Friday, would arrive at best, the following Monday and that would mean that the truffle would be in transit for at least three days with the subsequent loss of freshness.<\/p><p>For this reason we recommend placing an order in advance when Christmas is around the corner, in order to ensure its delivery, as the rise in its demand and the bank holidays, hinder the logistic chain.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1664\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1664\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How to plan my truffle order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1664\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1664\"><p>Orders can be placed every day over the harvest campaign (from November to April). In regular demand situations, if there aren\u2019t any bank holidays over the week, neither at the origin or at the destination, nor unforeseen logistical events:<\/p><ul><li>The order placed between Thursday at 10am and Monday at 10am CET, will be delivered on Tuesday.<\/li><li>The order placed between Monday at 10am and Tuesday at 10am CET, will be delivered on Wednesday.<\/li><li>The order placed between Tuesday at 10am and on Wednesday at 10am CET, will be delivered on Thursday.<\/li><li>The order placed between Wednesday at 10am and on Thursday at 10am CET, will be delivered on Friday.<\/li><\/ul><p>In the event of there being bank holidays or any other unforeseen event (extreme climatological situations, strikes, delays at some stage of the supply chain) the parcel could be delivered a day later.<\/p><p>*CET: Central European Time (the time in\u00a0 Madrid, Paris, Rome, Berlin\u2026).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1665\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1665\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I know the truffle will get here in perfect condition?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1665\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1665\"><p>We take care of all our orders being shipped with all our TLC for every single shipment. So that the truffles get to their destination in perfect condition, we send them in bulk, in poliespan boxes with ice bags for foodstuff, kept in cardboard boxes to avoid any damage during their transport.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1666\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1666\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the price of black truffles?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1666\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1666\"><p>The truffles value fluctuates a lot, depending on the time of the year and the demand volume. Therefore it isn\u2019t possible to give anyone a fixed price.<\/p><p>If you like, you can register as a customer and you can view our weekly prices on your personal file. Every Sunday we usually publish the prices for the following week. You can consult them whenever you like and you will be able to place your orders comfortably, swiftly and reliably. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1667\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1667\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are your fresh truffles always available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1667\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1667\"><p>We have our own <em>Tuber melanosporum <\/em>production, but to ensure our customers\u2019 supply, in periods of high demand, we can purchase small batches from a local producer nearby our crops. We supervise the quality of these batches ourselves, to offer a product, with similar characteristics to ours.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1668\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1668\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I preserve my truffles?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1668\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1668\"><p>Truffles are a food that should be kept cold (between 1\u00ba and 4\u00baC) and be consumed in a few days, due to the fact that, since their harvest they start losing their aroma and after about ten days they start to dry up and get rubbery.<\/p><p>To preserve fresh truffles, the most efficient method is refrigeration.<\/p><p>We mustn\u2019t forget that the truffle is fungi and therefore, they are very damp. If we put them straight into the fridge, they would dry up and if we cover them up, they would go rotten. The best way to refrigerate them is to cover them with a kitchen cloth or kitchen paper and keep them in a closed jar. You must open the jar every day for a few seconds to renovate the air inside the container. You must change the cloth or paper when we see it dampens so they keep fresh without getting rotten, but we shouldn&#8217;t forget that the sooner we consume them the better we can appreciate its unique aroma and flavour. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1669\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1669\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I consume black truffle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1669\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1669\"><p>There are several ways to taste it, here are some of our ideas:<\/p><p>-You can grate it over your best dishes, when they are still hot and add it to your last stir fry. But remember that the truffle isn\u2019t good friends with high temperatures, as its smell gets very volatile very swiftly when heated, that\u2019s why fresh truffles tend to be the last touch before serving a plate to a table. If you cook it, try not to heat it over 70\u00baC and cook it for the shortest time possible.<\/p><p>&#8211; The ingredients that go best with it are eggs, pasta, rice, potatoes or butters and fats in general, as they are able to retain its aroma. On the contrary, tomatoes, garlic or strong spices won\u2019t allow us to enjoy its full aroma.<\/p><p>-To make truffled eggs: keep half a dozen eggs with a truffle. An egg &#8216;s shell being porous will absorb its aroma inside it and enjoying these eggs after 2-3 days will be quite an experience.<\/p><p>-If what you want is to dress plates, you can prepare truffle oil. Wash a truffle or two, slice them finely and put them into half a litre of olive oil. Cook this oil in bain-marie for an hour on a very low hob. When it cools down, strain it, put it in a container and use it to dress meat, salads or toast with a very special touch. <\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FREQUENT QUESTIONS FAQS These are the most common doubts our customers have. Maybe yours is on this list, but if it isn&#8217;t, please contact us and we will be happy to resolve it. We don&#8217;t want anybody left with any unanswered questions. What are your shipping charges? If you place an order that reaches our &#8230; <a title=\"FAQ&#8217;S\" class=\"read-more\" href=\"https:\/\/trufalia.es\/en\/faqs-eng\/\" aria-label=\"More on FAQ&#8217;S\">Read more<\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.9.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Trufalia - Natural Aroma | Frequent questions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trufalia.es\/en\/faqs-eng\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Trufalia - Natural Aroma | Frequent questions\" \/>\n<meta property=\"og:description\" content=\"FREQUENT QUESTIONS FAQS These are the most common doubts our customers have. Maybe yours is on this list, but if it isn&#8217;t, please contact us and we will be happy to resolve it. We don&#8217;t want anybody left with any unanswered questions. What are your shipping charges? If you place an order that reaches our ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trufalia.es\/en\/faqs-eng\/\" \/>\n<meta property=\"og:site_name\" content=\"Trufalia\" \/>\n<meta property=\"article:modified_time\" content=\"2023-12-12T14:36:57+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/trufalia.es\/en\/faqs-eng\/\",\"url\":\"https:\/\/trufalia.es\/en\/faqs-eng\/\",\"name\":\"Trufalia - Natural Aroma | Frequent questions\",\"isPartOf\":{\"@id\":\"https:\/\/trufalia.es\/#website\"},\"datePublished\":\"2020-11-30T16:02:06+00:00\",\"dateModified\":\"2023-12-12T14:36:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/trufalia.es\/en\/faqs-eng\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/trufalia.es\/en\/faqs-eng\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/trufalia.es\/en\/faqs-eng\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\/\/trufalia.es\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQ&#8217;S\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/trufalia.es\/#website\",\"url\":\"https:\/\/trufalia.es\/\",\"name\":\"Trufalia\",\"description\":\"Trufa negra fresca\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/trufalia.es\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Trufalia - Natural Aroma | Frequent questions","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trufalia.es\/en\/faqs-eng\/","og_locale":"en_US","og_type":"article","og_title":"Trufalia - Natural Aroma | Frequent questions","og_description":"FREQUENT QUESTIONS FAQS These are the most common doubts our customers have. Maybe yours is on this list, but if it isn&#8217;t, please contact us and we will be happy to resolve it. We don&#8217;t want anybody left with any unanswered questions. What are your shipping charges? If you place an order that reaches our ... Read more","og_url":"https:\/\/trufalia.es\/en\/faqs-eng\/","og_site_name":"Trufalia","article_modified_time":"2023-12-12T14:36:57+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/trufalia.es\/en\/faqs-eng\/","url":"https:\/\/trufalia.es\/en\/faqs-eng\/","name":"Trufalia - Natural Aroma | Frequent questions","isPartOf":{"@id":"https:\/\/trufalia.es\/#website"},"datePublished":"2020-11-30T16:02:06+00:00","dateModified":"2023-12-12T14:36:57+00:00","breadcrumb":{"@id":"https:\/\/trufalia.es\/en\/faqs-eng\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trufalia.es\/en\/faqs-eng\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/trufalia.es\/en\/faqs-eng\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Portada","item":"https:\/\/trufalia.es\/en\/"},{"@type":"ListItem","position":2,"name":"FAQ&#8217;S"}]},{"@type":"WebSite","@id":"https:\/\/trufalia.es\/#website","url":"https:\/\/trufalia.es\/","name":"Trufalia","description":"Trufa negra fresca","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trufalia.es\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/trufalia.es\/en\/wp-json\/wp\/v2\/pages\/1353"}],"collection":[{"href":"https:\/\/trufalia.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trufalia.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trufalia.es\/en\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/trufalia.es\/en\/wp-json\/wp\/v2\/comments?post=1353"}],"version-history":[{"count":5,"href":"https:\/\/trufalia.es\/en\/wp-json\/wp\/v2\/pages\/1353\/revisions"}],"predecessor-version":[{"id":4245,"href":"https:\/\/trufalia.es\/en\/wp-json\/wp\/v2\/pages\/1353\/revisions\/4245"}],"wp:attachment":[{"href":"https:\/\/trufalia.es\/en\/wp-json\/wp\/v2\/media?parent=1353"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}