FAQS These are the most common doubts our customers have. Maybe yours is on this list, but if it isn't, please contact us and we will be happy to resolve it. We don't want anybody left with any unanswered questions.
If you place an order that reaches our minimum order, the transport is on us.
Below you will find the details of the minimum orders necessary to avoid shipping costs or transport fees, which will be added in the event of not reaching the minimum order:
- National shipping on the mainland:
If the order is under 1kg, 10€ will be added for transport fees.
For orders over 1kg there are no extra fees added.
- Shipping within the EU, UK, Balearic Islands:
If the order is under 2kg, 20€ will be added for transport fees.
For orders over 2kgm there are no extra fees added.
- Exportation shipping (out of the EU, Canary Islands):
In these cases we need to assess the cost according to the destination country and negotiate with our customer in each case.
At Trufalia we decide what transport agency we hire, depending on the shipping date, to try to get it to you as soon as possible. We have the greatest interest in you getting your order to you as soon as possible, to assure our product’s freshness.
If the customer requests their parcel shipping with a different agency than the agency we have selected, in the event of this making our shipping proposal more expensive, we add an extra charge onto the bill.
In the event of there being any custom or importation expenses, they will be paid by the importer.
We always ship our truffles the swiftest way possible, normally by air shipment 24-48h or by road for national orders.
When an order is sent, the customer is provided with a tracking number for their parcel, so that they can track the whole process.
Orders can be placed from Monday to Thursday over the harvest campaign (from November to April). However, we recommend avoiding Thursday, due to the fact that if a delay occurs due to causes that are out of Trufalia’s control, such as transport strikes or meteorological problems that make the route unviable, it implies that the parcel won’t arrive until the following Monday and the product can lose part of its characteristic appeal.
Similarly, we don’t usually send out orders on Fridays because transport agencies don’t normally work at the weekend and an order that is shipped on a Friday, would arrive at best, the following Monday and that would mean that the truffle would be in transit for at least three days with the subsequent loss of freshness.
For this reason we recommend placing an order in advance when Christmas is around the corner, in order to ensure its delivery, as the rise in its demand and the bank holidays, hinder the logistic chain.
Orders can be placed every day over the harvest campaign (from November to April). In regular demand situations, if there aren’t any bank holidays over the week, neither at the origin or at the destination, nor unforeseen logistical events:
- The order placed between Thursday at 10am and Monday at 10am CET, will be delivered on Tuesday.
- The order placed between Monday at 10am and Tuesday at 10am CET, will be delivered on Wednesday.
- The order placed between Tuesday at 10am and on Wednesday at 10am CET, will be delivered on Thursday.
- The order placed between Wednesday at 10am and on Thursday at 10am CET, will be delivered on Friday.
In the event of there being bank holidays or any other unforeseen event (extreme climatological situations, strikes, delays at some stage of the supply chain) the parcel could be delivered a day later.
*CET: Central European Time (the time in Madrid, Paris, Rome, Berlin…).
We take care of all our orders being shipped with all our TLC for every single shipment. So that the truffles get to their destination in perfect condition, we send them in bulk, in poliespan boxes with ice bags for foodstuff, kept in cardboard boxes to avoid any damage during their transport.
The truffles value fluctuates a lot, depending on the time of the year and the demand volume. Therefore it isn’t possible to give anyone a fixed price.
If you like, you can register as a customer and you can view our weekly prices on your personal file. Every Sunday we usually publish the prices for the following week. You can consult them whenever you like and you will be able to place your orders comfortably, swiftly and reliably.
We have our own Tuber melanosporum production, but to ensure our customers’ supply, in periods of high demand, we can purchase small batches from a local producer nearby our crops. We supervise the quality of these batches ourselves, to offer a product, with similar characteristics to ours.
Truffles are a food that should be kept cold (between 1º and 4ºC) and be consumed in a few days, due to the fact that, since their harvest they start losing their aroma and after about ten days they start to dry up and get rubbery.
To preserve fresh truffles, the most efficient method is refrigeration.
We mustn’t forget that the truffle is fungi and therefore, they are very damp. If we put them straight into the fridge, they would dry up and if we cover them up, they would go rotten. The best way to refrigerate them is to cover them with a kitchen cloth or kitchen paper and keep them in a closed jar. You must open the jar every day for a few seconds to renovate the air inside the container. You must change the cloth or paper when we see it dampens so they keep fresh without getting rotten, but we shouldn’t forget that the sooner we consume them the better we can appreciate its unique aroma and flavour.
There are several ways to taste it, here are some of our ideas:
-You can grate it over your best dishes, when they are still hot and add it to your last stir fry. But remember that the truffle isn’t good friends with high temperatures, as its smell gets very volatile very swiftly when heated, that’s why fresh truffles tend to be the last touch before serving a plate to a table. If you cook it, try not to heat it over 70ºC and cook it for the shortest time possible.
– The ingredients that go best with it are eggs, pasta, rice, potatoes or butters and fats in general, as they are able to retain its aroma. On the contrary, tomatoes, garlic or strong spices won’t allow us to enjoy its full aroma.
-To make truffled eggs: keep half a dozen eggs with a truffle. An egg ‘s shell being porous will absorb its aroma inside it and enjoying these eggs after 2-3 days will be quite an experience.
-If what you want is to dress plates, you can prepare truffle oil. Wash a truffle or two, slice them finely and put them into half a litre of olive oil. Cook this oil in bain-marie for an hour on a very low hob. When it cools down, strain it, put it in a container and use it to dress meat, salads or toast with a very special touch.